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Frequently Asked Questions - Marry Moment

We do things a little differently at Marry Moment, so we thought you might have some questions. We’ve done our best to answer them here but for anything else (really!), just email us at info@marrymoment.com

Wedding Invitation Designs

What types of designs and printing do you offer? 
We offer digital (flat) printed invitations in our Modern Collection and thermography (raised print) wedding invitations in our Timeless Collection.  

What kind of paper is used for the invitations?
Our Modern (digital, flat print) Collection is printed on 110-lb, matte white, textured white or textured natural paper, which is made from 30% post-consumer waste. We do also offer a 110-lb metallic pearl cardstock as well. For our Timeless Collection, we chose 130-lb natural white cardstock, which is 25% cotton content, to best highlight the texture of the raised printing of thermography. 

>Ordering

Can I meet with you in person?
Yes! We are generally in the studio in beautiful downtown Mountain View between 10:00am and 4:00pm Monday through Friday, and are happy to meet with you in the evening or on weekends as our schedules permit. Please just call us at 415-562-7799 or email us at info@marrymoment.com to confirm that we'll be in or to schedule an appointment.

May I see samples before ordering?
We offer samples of all of our wedding invitations - just click the "Order Sample" button, checkout and we'll mail you the samples. Or you can visit us in-studio to see our samples as well.

How do I submit my order?
Please include your wording as you’d like to see it, or click the “I need help with wording” box and we will work with you to decide on your wording. Be sure to personalize all of your stationery items before submitting your order.

Can I request custom colors?
Yes, of course! We'd love for you to customize our designs for your wedding or event. While we cannot guarantee an exact color match or the ability to modify all designs for custom colors, we wil do our best to accommodate your color requests. Just add your color request in the Personalize section when ordering. 

We will do our best to provide samples in custom colors but cannot guarantee this option for all card designs at this time.

What happens when I order?
We’ll review your order for special instructions, grammar, and etiquette. Next, we’ll send you a quick note to confirm wording if there are changes. Once your wording is set, we’ll typeset your invitation and send you a digital proof for your review. Please review this carefully as once it’s approved we’ll send it to printing quickly so that we can get your order to you as soon as possible.

What if I have changes after I submit my order but before I approve the digital proof?
This one’s easy. Just note your changes and send your digital proof back to us. We’ll send you a new digital proof with your revisions. Please do your best to include all your changes in one revision to minimize confusion and errors.  

What if I have changes after I’ve approved the digital proof?
This is a little trickier. We’ll do our best to make those changes before we send your order to print, but if it’s already in printing then we may have to charge you an additional fee for the changes. Please contact us as soon as possible if this is the case.  

When will I receive my order?
Generally it will take 1-2 days to review and typeset your order, then up to 5 business days for printing, and then up to 5-7 business days for your order to arrive in your mailbox. If you’re lucky enough to be in California, you’ll probably receive your order within 3 business days once we've shipped your order.

How can I check my order status?
You can check your order status by logging into your account, or by emailing us at orders@marrymoment.com. Please include your order number if you have it readily available. We will also email you with updates regarding your order.

>Processing & Printing

How long does it to take to process and print my order?
We strive to get you your initial digital proof within 1 business day after you place your order. Depending on your response time and any revisions, it normally takes 1-2 days to typeset your order and provide you with revised digital proofs. Printing for our Modern Collection takes up to 3 business days, and up to 6 business days for our Timeless Collection. If you’re lucky enough to be in California, you’ll hopefully receive your order within 4 business days. Outside of California, it will likely take an additional 2-3 business days to receive your order. 

Shipping


For more details on shipping costs and options, please see our shipping information page.

Do you ship outside of the United States?
We primarily ship within the United States; however, if you'd really like for us to ship an order outside of the United States, please contact us directly with a req

When will I receive my order once it has been shipped?
In most parts of California, you should probably receive your order within 3 business days after we've notified you that it has shipped. If you’re in the Eastern US, your order should arrive within 5 business days of shipping. If you’re somewhere in between, then it’s probably sometime in between… For more precise shipping and arrival times, please check the tracking information for your order.

Returns


Can I return my order?
Unfortunately, since your order will be customized with your information, generally we cannot offer you a full refund even if you return your order unless we made an error during proof revision. We strive to send you a final product that closely resembles what you see on your screen, but if you are unhappy with your order in any way, please contact us (orders@marrymoment.com) as soon as possible.